Customer Care

SHIPPING

Minichiello Jewellers offers shipping across Canada and the United States.  Unfortunately, we do not offer shipping to any other Countries at this time.

Orders will be processed usually within 4-6 business days once credit card authorization and verification have been obtained. Order processing and shipping may take longer during holidays and may also vary depending on item stock and availability.

All merchandise shipped with expedited delivery will be shipped via FedEx or Purolator. These orders will require a signature at the time of delivery. FedEx and Purolator do not deliver to Post Office Boxes.

All merchandise shipped with standard delivery will be shipped via Canada Post, expedited parcel with tracking.  These orders will require a signature at the time of delivery unless specified.

For standard and expedited rates and delivery time estimates, please see below:

Canadian shipping rates and times 

Standard shipping - $15  (10-21 days) 

Expedited delivery - $38  (4-6 days) 

Purchases $500 and up - FREE  (4-6 days) 

US shipping rates and times

Standard delivery - $30  (10-21 days)

US expedited delivery - $95  (4-6 days)

IN STORE PICKUPS

We are happy to offer in store pick ups on all purchases.  You can select this option at the time of checkout.  Upon pick up of your item in store , we will require photo ID and/or the matching credit card.  No items can be collected without this identification.

RETURNS

At this time, all items purchased in store or online through minichiellojewellers.com are non refundable.  You can, however, return items purchased in store or online through minichiellojewellers.com for an exchange or credit note within 30 days of the delivery date.  This exchange policy does not apply to any or all lab created diamond purchases - loose or preset in jewellery pieces. All lab created diamond purchases are considered a final sale.  

Need to return an item that is eligible for an exchange or credit note?  Here’s how:

Contact us via phone, (604) 685-4439 or email, [email protected] to initiate your exchange / credit note.  You may also visit us in store to facilitate your exchange / credit note.  All items must be unworn, in the original condition of purchase, with no engraving, customizations or sizings performed.  

INTERNATIONAL RETURNS

All online purchases are non refundable but exchangeable. International purchases can be returned for a credit note or exchanged for another item.  Contact us via phone, (604) 685-4439 or email, [email protected] to initiate your exchange / credit note.  All items must be unworn, in the original condition of purchase, with no engraving, customizations or sizings performed.  

At this time, Minichiello's does not provide free return shipping to international customers.  It is the responsibility of the purchaser to return items with a reliable and trackable carrier.

JEWELLERY WARRANTY

Minichiello Jewellers includes a warranty for each piece of jewellery sold under conditions of normal wear and tear for the time period of one year. This time period starts from the date of pick-up from our store or delivery date for an online purchase. If a problem should arise during this one year time period we kindly ask you to bring in the jewellery item, along with the bill of sale, for our inspection. With our extensive knowledge and experience in the jewellery industry, Minichiello Jewellers reserves the right to determine whether the condition of the jewellery piece falls under our warranty guidelines.

If it is found that the issue falls under our warranty, we will gladly repair the item or replace any small stones at no charge. If the issue falls outside of what is considered normal wear and tear for jewellery or is outside of the one year time period, we will repair or replace at the fairest and reasonable price possible.

Please note, this warranty excludes the centre diamond(s) or centre gemstone(s) of an engagement ring or right-hand ring. While diamonds are considered to be the hardest known natural material, they can be susceptible to chipping or breakage when struck at just the right angle or position. In these unforeseen cases, Minichiello Jewellers recommends having your piece of jewellery insured and scheduled with your local insurance provider.

DIAMOND UPGRADE POLICY

Minichiello Jewellers is proud to offer our lifetime, diamond upgrade policy on loose, earth mined diamond* and/or earth mined, diamond stud earring* purchases in store or online through minichiellojewellers.com.  This upgrade policy does not apply to any or all lab created diamond purchases including loose lab created diamonds and preset lab created diamond jewellery.

We will gladly issue you a credit for the original purchase amount of the loose earth mined diamond or pair of earth mined diamond stud earrings and you can use that toward your upgrade.  To help facilitate this exciting opportunity, we require the original bill of sale and an inspection of the diamond or diamond stud earrings being upgraded.

For more information on this diamond upgrade policy, don't hesitate to call us in store (604) 685-4439 or send us an email at [email protected].

*The diamond upgrade policy only applies to loose earth mined diamonds and earth mined diamond stud earrings that fall inside our strict diamond quality guidelines.  Any purchases that fall outside of our quality guidelines are not eligible for upgrade.

APPRAISALS

Minichiello's is happy to provide an insurance appraisal on all jewellery items purchased with a value of $2,000 and over.  This appraisal will document and describe the quality criteria of the jewellery piece, as well as provide a value for insurance purposes.  If the client would like to request an appraisal for a jewellery piece that is valued under $2,000, there will be a $25 administration fee.

Jewellery appraisals previously completed by Minichiello Jewellers that require updating over time are subject to the following fees:

$25 plus tax for the first two jewellery items

$10 plus tax for each additional item

JEWELLERY CLEANING AND CARE

To help maintain the integrity and longevity of all of your jewellery purchases, please treat items as the valuable pieces of jewellery they are.  Please refrain from wearing your jewellery items while doing high impact activities and any other activities that will subject your pieces to excessive wear and tear.

All jewellery items purchased in store or online through minichiellojewellers.com include complimentary, life time cleaning and inspection.  We love maintaining the sparkle and brilliance of all our jewellery pieces, so don't hesitate to pop by!

HOW TO SIZE YOUR FINGER FROM HOME

If you are wanting to place an order from home but do not know your finger size, there are many online templates and tricks you can follow.  We like the string and ruler method because those are two things that most people already have in their home.  You can use the chart below as a guideline to come up with the right size.  And not to worry if your results are a little off, ring re-sizing is typically easy and quick to do!